Pupil and Family Support Worker

Mrs Verna Hector is the Pupil and Family Support Worker for Green Lane Primary Academy.

She supports children, parents/carers and families to help them get the best from the academy and support you with any worries that you might have that is causing you concerns with your child’s education or behaviour.

She works directly with you on issues such as attendance, behavioural concerns and family issues.


She can offer:-

  • Friendly, non-judgemental advice and support
  • A listening ear
  • A link between home and academy
  • An open door policy
  • Information
  • Help with your child’s behaviour
  • A chance to talk through issues and concerns
  • Opportunities to meet other parents
  • Parenting courses
  • Information regarding academy issues
  • Support on home issues
  • An understanding of how to become more involved in your child’s academy



  • “I am worried about my child changing classes/academies.”
  • “How can I meet other parents?”
  • “I just need someone to talk to.”
  • “I am struggling to cope.”
  • “I am worried about my child’s behaviour.”
  • “I didn't enjoy school but I want my child to.”
  • “Since my partner left things just haven't been the same.”
  • “I’d like to develop my own skills.”


You can ask for Mrs Hector at the academy office at any time of the day.  If she is not around, please leave a message and she will get back in touch with you.


Quotes from Parents:


" I feel that you are an asset to the school, and are really friendly, caring and also a very professional member of staff."

"Coffee mornings are great and when I get the opportunity to go, I really enjoy them.  They are extremely successful and enjoyed by all.  Again, it gives parents the opportunity to gain help and support and build relationships with other parents and members of staff, and if there is an issue that anyone needs to approach with you for we know she will be available at this time."

"The Dinner time Club! What an absolutely amazing idea! I cannot tell you what a difference it has made to Gabrielle.  Having her own special club where she feels included and part of something special has been a tremendous help."